Fast and Reliable Sofa Delivery

All lead times are given in good faith and are approximate. The goods will be taken to the room of your choice, provided it is possible, and the delivery team consider it safe to do so.

Delivery Costs

Island of Ireland — £49
England, Scotland, Wales — £200

If, for reasons beyond our control, we need to re-deliver your goods, an additional full delivery cost will apply.

Delivery

Our Customer Care team will contact you when your items are available and ready for delivery.

Our delivery team will give you a call on the morning of delivery before 10 am and provide you with a time slot. Please ensure the delivery route and room are cleared in advance. Should we need to re-deliver to your home an additional fee will apply (Please see delivery costs).

If we’ve contacted you and you’re not ready for delivery, we can hold your order FREE of charge for up to 7 days. If you cannot accept the delivery within 7 days, a storage fee of £75 per day will apply.

If we are unable to contact you within 7 days of goods being ready for delivery, then we are entitled to cancel your order and may retain a 20% fee of the order value to cover associated costs.

You must notify us 72 hours prior to delivery of any delivery amendment. Any amendment may lead to an increase in lead time.

Please inspect the goods carefully upon receipt. Every effort is made to ensure that an approximate delivery date is quoted, however on rare occasions delays can occur due to fabric, leather or components being unavailable at the manufacturer and this delay must be accepted due to the fact that any delay is simply beyond our control.

Delivery Partners

The majority of deliveries will be completed by our own dedicated Sofatime delivery fleet. When we’re unable to fulfil an order ourselves, we will use a third-party provider. We always aim to make the delivery experience as seamless as possible for you, and when necessary, contact will be made directly by our partner to arrange convenient delivery for you.

Delivery Support

Please contact our Customer Care Team on 028 9050 8300 for any delivery queries.