Terms & Conditions
Sofatime Terms and Conditions (“Terms”) apply to all orders made online via our website, www.sofatime.co.uk.
Introduction
Sofatime is a trading name of Hometime Group Limited (which we will refer to throughout as "Sofatime, we, our, us") under company number NI619108 and we have our registered office at 6-16 Duncrue Crescent, Belfast, Antrim, BT3 9BW. We are authorised and regulated by the Financial Conduct Authority in relation to credit broking.
Acceptance of Terms
By using and placing orders through the Website, you confirm that you accept these Terms and that you agree to comply with them. You will be unable to complete your order online without accepting these Terms. These Terms and Conditions do not affect your statutory rights.
We reserve the right to change these Terms from time to time. In light of this, it is important that you check these Terms every time you wish to place an order through the Website to ensure you understand the terms that apply at that time.
Our Contract with You
To place an order on sofatime.co.uk you must:
- Be over the age of 18.
- Be able to complete the transaction with an appropriate payment method. You may pay in full, pay a deposit (in store only), or request to pay using interest free credit. Your chosen payment type will be charged when you submit your Order whether you are paying in full or have only chosen to pay a deposit. By way of taking payment does not mean we have accepted your Order. If we are unable to accept your order we will refund any payment made or cancel any agreement to pay.
- Your billing and delivery addresses must be the same.
- Provide all information requested. We are not responsible for any errors you make when you place your Order.
After placing your Order online, you will receive an email order confirmation from us setting out the description of the Products you have ordered. This is only an acknowledgment of your Order and not acceptance of your Order. Please note that, at this stage, no legally binding contract exists between us.
Your Order is deemed as accepted once it has been released into our order system unless you have been notified otherwise.
Cooling Off Period
If you have ordered via our website or over the phone with our customer care team and have not seen the goods or visited a Sofatime store before purchasing, you have the right to cancel your order within 14 days of the delivery date or any time before this.
Prior to Delivery
You have the right to cancel your order prior to delivery and receive a full refund or deposit returned, including delivery charges.
Cancelling or returning on the day of delivery or after delivery
You have the right to cancel and return your order within 14 days of the delivery day. You will be required to return the goods in original condition, packaged suitably to transport and without any signs of use. This also applies if you cancel on the day of delivery or reject for goods on delivery if they do not fit into the property or room of choice. It is your responsibility to make sure you have checked goods with fit prior to ordering. If on delivery the goods do not fit, another room may be chosen to leave to goods. If you require us to take the goods back to our warehouse, a fee of £200 will be charged to cover this.
If a Product is faulty or damaged at the time of delivery (or collection if applicable) you will have the right to reject the Product.
If the goods are in your possession, you are required to take reasonable care and limit handling of the goods. Refunds will not be given if goods are returned with signs of use or damaged in transit. Signs of usage exclude testing. For example, sitting on it as you would in store. We reserve the right to reduce the amount of refund given if the goods are deemed as used beyond their natural characteristics and functions, the item has been fully or partially built or had excessive handling resulting in a loss of value. When returning goods, you must arrange for these to be transported to our central delivery centre. These cannot be returned to store. If you are unable to arrange transport to return goods to us, we can arrange collection during normal business hours (Mon-Fri). We will charge a fee of £200 for this and this fee covers repackaging, collection, restocking and admin costs.
Refunds will be processed within 14 days of the goods being received back in our delivery centre. If you have ordered using a financing option, we will still process your refund with 14 days but cannot guarantee this will be received within this timescale due to third party processing. Your right to cancel during the cooling off period exclude:
- Any made to measure, or bespoke product made to your specification.
- Items that required self-assembly and have been fully assembled.
- Purchases made in store or where you have inspected the products in store prior to ordering online.
- Goods damaged on delivery.
If any Products ordered by you arrives damaged or is not of acceptable quality, you may have:
- Rights under our Returns Policy
- Legal rights
- The rights to have the goods repaired or replaced or to receive a refund of the price paid by you for the goods.
If your Order arrives damaged, please contact our Customer Services Team on 028 9050 8300.
How to Cancel
To cancel your order before delivery or after, please contact us in writing within the stated timeframes as soon as possible. We will also accept requests over the phone, but we may still ask you to put this in writing.
Guarantees
All new products are guaranteed against faulty materials and workmanship for 12 months from the date of delivery or collection. In the unlikely event of goods being found defective, we are unable to accept the return of goods that have been misused or are in an unsanitary condition.
The guarantee does not cover your furniture against accidental or deliberate damage or where fabric or leather has been damaged as a result of exposure to chemicals or bio-fluids. Other exclusions include:
- General wear & tear
- Accidental or deliberate misuse or damage
- Failure to maintain
- Commercial use
Payment
Any outstanding balance needs to be paid in full before delivery using cash or card (this excludes finance agreements). If you completed a finance agreement at the time of purchase to clear your balance, the first payment will be taken after delivery. All goods remain the property of ‘Sofatime’ until full payment has been received.
Hometime Group Limited and its affiliated entities shall not be liable for any damages or consequential losses suffered by a user, whether direct or indirect, to the fullest extent permitted by law, in cases where a credit/debit card, PayPal account, or any other payment method is fraudulently used or utilised in an unauthorised or improper manner.
Data Privacy
We will need to collect a certain amount of information from you to service your requirements and process your order effectively. Any information that you provide to us will remain confidential and will only be used in accordance with Data Protection legislation.
Pricing Errors
We strive to ensure all prices shown of our website are correct and up to date. If an incorrect price is shown which could be reasonably considered as a pricing error, we reserve the right to not uphold this in any way, even if your order has been placed.
If the quoted price of the products you've requested is incorrect, we'll promptly notify you and present the choice to either reconfirm your order or a full refund will be offered. If we are unable to confirm an option within 7 days, we will promptly cancel and refund the order in full.
Contact
For any enquiries, please contact us by email at customer.care@hometime.co.uk or call us on 028 9050 8300. Please note calls are monitors for training purposes. Please provide your order number if you are contacting us regarding a order already placed.
Alternatively, You can write to us at 6-16 Duncrue Crescent, Belfast, Antrim, BT3 9BW.
Definitions
Where the following terminology is used throughout these terms, this is what they mean:
- Contract: The purchase and sale of the products through the Website.
- Event(s): Any act or event beyond our reasonable control which may delay or prevent production or delivery of the Products.
- Order: An order for Products which you submit to us through the Website.
- Product(s), Goods, Item(s): Any product which we make available for sale.
- Sofa(s): A Product which has a long-upholstered seat with a back and arms. (Includes chairs)
- Terms: Sofatime Terms and Conditions of sale.
- “Website”: Our website at www.sofatime.co.uk, regardless of how you use the website including any technologies or devices available to you.
- “You” or “you”: The individual who is purchasing the Products through the Website.
Changes to Products
The product images on our website serve as illustrations only, and there might be slight variations from these images in the actual products. While we strive for accurate colour representation, we cannot ensure that your computer screen will perfectly match the true colours of the products. Given the handmade nature of our products, we allow for a 5cm tolerance in dimensions, meaning the dimensions of the product you receive may slightly differ from those listed on our website.
We cannot guarantee that an additional piece, ordered at a later date to match existing furniture, will be an exact shade or colour match to the original piece or pieces due to a supply issues and batch differences.
Force Majeure
Sofatime shall not be held accountable for any delay in fulfilling their obligations if such delay is due to circumstances beyond their reasonable control, including, but not limited to, the failure or interruption in the provision of essential services such as electricity supply, bank payment systems, or postal deliveries.